@conference{ZsBS02,
	author = {Ulf Zschuckelt and Iris Braun and Alexander Schill},
	title = {Video-based Customer Consulting via Internet using videoconferencing standard H.323;},
	year = {2002},
	editor = {Roland Traunmüller},
	pages = {147-155},
	address = {Montreal, Quebec, Canada},
	month = {8},
	publisher = {Kluwer Academic Publischer, Boston-Dordrecht-London},
	note = {ISBN 1-4020-7174-4}
}